These Terms and Conditions govern the sale of all products and services ("product") by Prism Electronics and apply notwithstanding any conflicting, contrary or additional Terms and Conditions in any Buyer generated documents or communication from Buyer. These Terms and Conditions may only be waived or modified in a written agreement signed by an authorized representative of Prism Electronics. Neither Prism Electronics acknowledgment of a purchase order, commencement of performance and or delivery shall be deemed or constituted as acceptance of Buyer's additional or different Terms and Conditions.

1. Product purchase.
   All product purchases shall be initiated by Buyer issuing a Purchase order, which can be accepted by fax (preferably), e-mail, mail or through online ordering system. All orders are subject to acceptance by Prism Electronics. We do not accept verbal orders. Orders shall contain such information as: unit quantities, part numbers, descriptions, applicable prices and requested delivery dates and must specify prior shipping if any restrictions for brand, packaging or date codes. No orders may be cancelled or rescheduled without Prism Electronics’ consent, which may be given by Prism Electronics in its sole discretion.. Products identified by Prism Electronics verbally, online or in written as "NCNR" or "Non-Cancelable and Non-Returnable" shall be non-cancelable and non-returnable. Please note that prices are subject to change without prior notice and sales may be limited by stock availability.

   Fax your order to : (408) 778-7205
   E-mail your order to: marc@prismelectronics.net
   Online (if available for specified product): www.prismelectronics.net
   By mail:
   Prism Electronics
   305 Digital Drive
   Morgan Hill, CA 95037
   USA

   You can download order form here

   For shipping in US minimum order is $ 60.00ea for product in stock, for international orders including Canada minimum order $150.

   For available product (not in stock) minimum order shall be as specified in quote.

2. Payment terms.
   For domestic orders COD ( collect on delivery), for international orders wire transfer or cashier check in US funds only. Credit card payments can be processed through Paypal only (small handling fees applies for Paypal transactions over $100). We do not accept personal or company checks, letter of credit for international orders, domestic order personal checks may be a subject of fund verification, which may delay shipment. NET terms offered for approved buyers only matching certain criteria (it is on Prism Electronics sole discretion to determine if Buyer meets such criteria). Orders are subject to credit approval by Prism Electronics, which may in its sole discretion at any time change the terms of Buyer's credit.

   If Buyer failed to pay any invoice when due, Prism Electronics may suspend delivery of any order or any remaining balance thereof until such payment is made and Buyer shall remain liable to pay for any Products already shipped. If payment is not received within period of time specified by Prism Electronics, Prism Electronics has a right to cancel the order or any remaining balance. Buyer agrees to submit financial information necessarily for credit approval/continuation from time to time as may be reasonably requested by Prism Electronics. Prism Electronics has a right to pursue any legal or equitable remedies if Buyer fails to make payment when due, in which event Prism Electronics shall be entitled to reimbursement for costs of reasonable attorneys fees and collection and has a right to collect the interest on any invoice not paid when due from the due date to the date of payment at such lower rate as may be the maximum allowable by law.

   Handling fee of  $6-10 will be added  to international orders (Prism Electronics reserve the right to include Buyer’s wire transfer fees into invoice as well). Wire transfer fees must be paid in addition to the order amount plus shipping charges if shipping on Prism Electronics’ shipping account number.

3. SALES TAX
   Sales tax of 8.75% shall apply to all California residents unless resale certificate provided prior shipping (please, fax it to 408-778-7205) and mail the original to: Prism Electronics, 305 Digital Drive, Morgan Hill Ca 95037 USA, attn: accounting department.
   Resale certificate can be also emailed to accounting@prismelectronics.net.

   To download resale certificate please click here

4. PRICES.
   Prices shall be as specified by Prism Electronics and shall be applicable for 15 (fifteen) days for product in stock, unless otherwise specified by Prism Electronics representative verbally or in written. Exempt: products available (not in stock). Price (USD) for available product valid for 3 business days only and requires reconfirmation before placing an order. Notwithstanding the foregoing, prices shall be subject to increase in the event of an increase in Prism Electronicss' costs or other circumstances beyond Prism Electronicss' reasonable control. Prices are exclusive of taxes & duties, impositions, shipping, bank fees, broker fees or any other charges, which shall be paid by Buyer to Prism Electronics in addition to the price (USD) of the Products.

   Prism Electronics shall not be responsible for typographical or other errors or omissions regarding prices or other information.

5. SHIPPING & DELIVERY.
   All shipments by Prism Electronics are CA F.O.B. point of origin and Buyer pays the shipping charges, insurance, taxed and duties in addition to the price (USD) of the Products. Prism Electronics offers shipping via FEDEX Express for domestic orders and International orders. For DHL/UPS shipping account number must be provided and can be used for international shipments only. We do not use UPS for domestic shipping unless otherwise agreed and confirmed by Prism Electronics prior to shipping. In addition, Prism Electronics can offer United States Postal Service for international shipments only (this service does not apply to electronic component orders, only for electronic equipment). Please note that for United States Postal Service shipments are not available the same day - please allow extra time for processing. Buyer acknowledges that delivery dates provided by Prism Electronics are estimates only and that Prism Electronics is not liable for failure to deliver on such dates, however Prism Electronics shall use reasonable efforts to initiate shipment and schedule delivery as close as possible to Buyer's requested delivery dates.

   For component category domestic COD or prepaid shipments are usually made the same day (purchase order must be received before 12 p.m. Western standard time), for available product (not in stock) – within 1- 3 days after receiving the purchase order unless different lead time specified by Prism Electronics representative. International orders shall be shipped the same or next business day after receiving Prism Electronicss' bank confirmation of payment (for product in stock), for available product – as specified in quote. If quantity of the actual stock varies from the quantity specified in order, Prism Electronics will notify Buyer of such discrepancies in written or verbally prior shipping, and product will be shipped only after receiving Buyer’s confirmation.

   If item is not available for immediate shipping, orders paid by cashier check, money order shall be shipped as they become available (if such availability exists) but no later than 10 days from the order date. Orders for unavailable items will be canceled and refund or credit will be issued.

   For credit card payment processed via Paypal all orders will be shipped to credit card billing address/Paypal confirmed shipping address only in order to protect our customers. Buyer must notify its credit card company of the alternative shipping address in order for us to ship to such address. Prism Electronics shall verify validity of the address. If billing address cannot be verified, the order will be canceled. To avoid delays with order processing, please provide us with correct credit billing address.

   For all new customers shipping account shall be validated with a shipping courier. If account number provided is not valid – shipping charges shall be added to the purchase order and prepaid. No shipment shall be made until full amount of balance due is received. Please note that UPS does not allow shipping on receiver’s account number registered in China. No shipments shall be made to such accounts. UPS Account number registered in Hong Kong is acceptable.

6. SHIPMENT INSURANCE.
   Prism Electronics recommends that Buyer procure insurance to cover Buyer’s risk of loss. Please provide copy of the insurance certificate to accounting@prismelectronics.net. Transit insurance waver can be signed and faxed or emailed to Prism Electronics. Prism Electronics reserves the right to ensure shipment with the shipping courier if no valid insurance certificate received prior to shipping. If insurance certificate supplied with a high deductible, Prism Electronics reserves the right to insure the package with the shipping courier for the amount of the deductible. Delivery shall be deemed completed and risk of product loss or damage will pass to Buyer upon delivery to the carrier.

7. PRODUCT ACCEPTANCE AND PRODUCT RETURNS.
   It is Buyer’s responsibility to inspect and accept the product. Unless Prism Electronics received written notice of rejection within 7 (seven) days after delivery of the Products, Buyer is deemed to have accepted the Products and waives any right to revoke acceptance thereafter. Any discrepancies such as shipment quantity, part numbers, specified on the purchase order limitations, damage or visual defects must be reported by Buyer within 7 (seven) days after delivery. Return of Products shall be accepted by Prism Electronics only with a Return Material Authorization ("RMA") issued by Prism Electronics’ authorized representative. All request for RMA must be submitted by fax or e-mail. For product claimed to be defective a complete description of the defect nature must be included.

   Returned Products must be returned in the same condition and packing as shipped to Buyer (including all manuals, cables, software etc), incomplete product returned shall be a subject of additional fee. Freight charges must be prepaid by Buyer or Prism Electronics on Prism Electronics’ sole discretion (as shall be specified by Prism Electronics on RMA form). Please note that if returned product was damaged due to improper packaging, handling or usage – no refund shall be issued.

   COD returns cannot be accepted.

   Products not eligible for return shall be returned to Buyer at his expense.  A restocking fee may apply. Product returned may be subject to a restocking fee of no less than 20% of the order amount. It is Prism Electronics’ sole discretion to determine whether returned product is eligible for restocking fee and Buyer acknowledges the acceptance of such fee. No returns allowed on product specified by Prism

   Electronics as NCNR (see p.1 “Orders”). Refused packages are subject to restocking fee of 20%, no exceptions. Prism Electronics reserves the right to change the restocking fee if Prism Electronics direct loss from canceled or returned order is higher than 20% from the order amount.

   All products returned must have RMA form enclosed with Prism Electronics’ authorization (must have a signature of authorized representative).

   All the RMA product are subject to Prism Electronicss' inspection and acceptance. All RMA requests will be processed within 3 business days upon receiving the product, unless if product requires additional testing.

   RMA form can be downloaded here

8. PRISM Electronicss' LIMITED WARRANTY.
   PRISM ELECTRONICS MAKES NO WARRANTY, EITHER EXPRESSED OR IMPLIED WITH RESPECT TO ANY PRODUCT SUPPLIED, AND SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WARRANTIES FOR MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR ANY PARTICULAR PURPOSE OR USE. PRISM Electronicss' SOLE OBLIGATION AND LIABILITY FOR PRODUCT DEFECTS SHALL BE (AT PRISM Electronicss' OPTION) TO REPLACE SUCH DEFECTIVE PRODUCT OR REFUND TO CUSTOMER THE AMOUNT PAID BY CUSTOMER THEREFORE. IN NO EVENT SHALL PRISM Electronicss' LIABILITY EXCEED THE BUYER'S PURCHASE PRICE. The foregoing remedy shall be subject to buyer's written notification of defect within 45 days from the date of purchase and product, however, must be returned to Prism Electronics, along with purchase documents (invoice, purchase order) within 60 days from the date of delivery.

   IN NO EVENT SHALL PRISM ELECTRONICS BE LIABLE TO THE BUYER OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION LOST OF PROFITS, SAVINGS, DATA, INJURY OR REPUTATION, OR LOSS OF BUSINESS OPPORTUNITY, BUSINESS INTERRUPTION COSTS, REPROCUREMENT, REMOVAL/REINSTALLATION COSTS ) ARISING OUT OF OR RELATING TO ANY PRODUCT OR SERVICE PROVIDED OR TO BE PROVIDED BY PRISM ELECTRONICS, OR THE USE OR INABILITY TO USE THE SAME, EVEN IF PRISM ELECTRONICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. TECHNICAL ASSISTANCE AND SUPPORT.
   Prism Electronics does not provide any technical assistance or support. Prism Electronics does not guarantee that any information or recommendation provided is accurate, correct or complete, and Prism Electronics shall have no responsibility or liability whatsoever in connection with any information or recommendation provided, or the Buyer's reliance on such information or recommendation. It is Buyer’s sole responsibility to analyze and determine the appropriateness of any information or recommendation provided by Prism Electronics and its personnel, and any reliance on such information or recommendation is at the Buyer's sole risk and discretion. Accordingly, the customer shall release and hold Prism Electronics harmless from and against any and all loss, liability, and damage incurred by the Buyer or any third party as a result of any information or recommendation provided to the Buyer or the Buyer’s reliance on such information or recommendation.

10. SPECIFIC USE OF PRODUCT.
    Products sold by Prism Electronics are not authorized for use as critical components in life support devices or systems, nuclear or other applications. Please, do not use product purchased as critical components in such systems and applications. By critical component meaning any component of a life support device or system, nuclear or other applications whose failure to perform can be reasonably expected to cause the failure of the life support device or system, or to affect its safety or effectiveness, or cause catastrophic property damage. Prism Electronics accepts no liability whatsoever in contract, tort or otherwise whether or not resulting from our or our employees' negligence or failure to detect an improper purchase, it is solely Buyer’s responsibility for such purchase.

11. EXPORT REGULATIONS.
    Buyer agrees to comply with export control laws, regulations and orders of the United States for the product sale or resale and any related technology and/or documentation and acknowledges that it shall not directly or indirectly export any Products to any country or user to which such export or transmission is restricted or prohibited.