How to Order

Check Out

From the Shopping cart screen, select “Proceed to Checkout” once you are satisfied with your purchase details including shipping costs. You will be automatically directed to the “Checkout” screen where you can review the summary of your transaction. You have two options.  You can register as a site user (Recommended) or you can check out as a Guest. Select the appropriate box and click the “Continue” button. Fill out your Billing information and click “Continue" to proceed to the Payment options.  Select the payment option that suits you and click “Continue”. Be sure to review your order and click “Place Order”. Once your order has been accepted, you will receive a confirmation number and the opportunity to print a copy of your order for your records.

Search for Products

Enter part numbers or description into our search box located at the top of every page. Select the Part # or Part Description choices below the search box and click on the magnifying glass to locate the products you are looking for. Additional filters are available in most product categories that allow you to refine your search down to products that meet your specific needs. "Modify Search" and "Advanced Search" can be performed if the item you search for cannot be found.

My Prism Account / Registering

Click on “My Account” on the Home Page

Click on Create an Account Complete the registration form. All fields marked with a red asterisk must be filled in to process your registration.

Then click the "Create Account" button to complete the registration process. You will receive a message advising that your registration was successful. If any required fields were not completed, a message will display advising which fields need to be completed to process your registration.

Be sure to save your user name and password for future reference. You will receive an e-mail confirming your account activation; however it will not include your password for security purposes. If you ever forget your password or user name, you can request it by clicking on the "Request your User Name and Password" link on log in page.

Request a Quote

Click in the “Request a Quote” tab under Component Distribution. Fill out all fields and submit Request.One of our associates will contact you or you can always call our dedicated Sales department during regular business hours and one of our trained professionals will gladly help you.

Shipping

You can select various methods of shipping and obtain the estimated cost by filling out the criteria in the Shopping Cart screen under Estimated Shipping and Tax.  Enter all of the pertinent information and select “Get a Quote” to see the shipping cost associated with your order.  If you agree to the rate, check the ‘Flat Rate” box and Select “Update Total.  Shipping charges will be applied to your order. 

Prism can ship on your account upon request. 

Freight orders require additional time for obtaining quotes and scheduling.

Custom crating and packaging available upon request.

Prism offers a wide variety of shipping options. FedEx, UPS, USPS, DHL, Freight

International orders

All International orders require clearance from our Export Department and all Federal Laws as outlined by the BIS are strictly adhered to at all times.

In order to comply with export control laws established by the US Department of Commerce and other government agencies, we require a written statement defining the ultimate End User, the End Use of each product to be exported and the buyer’s agreement to comply with the Export Administration Regulations (EAR). You will be contacted via email with the appropriate documents that will need to be returned to us in order to complete your order, please be advised that we cannot complete your order if you do not provide all of the data requirements. In some cases allow additional time for order processing to determine the product export classifications.

Custom duties/Taxes/Fees: Buyer is responsible for any applicable custom fees/duties/taxes for international destinations.

Same Day Shipping: Most orders placed Monday through Friday can leave our warehouse on the same day. Our shipping cut-off times are as follows:

12:00 PM PST – UPS Next Day, 2nd Day, 3rd Day & Ground

12:00 PM PST – FedEx Priority, Standard, 2nd Day, 3rd Day & Ground

12:00 PM PST – Most other shipping options

Shipment Tracking: You will receive an e-mail confirmation as soon as your order ships. On this confirmation will be a link that will take you directly to the freight carrier's website so that you can track your order online.

Combining orders: Orders may be combined or consolidated to save on shipping costs. However, this must be pre-arranged with a Prism Electronics representative.

Online Orders E-Store / Shopping Carts

Select items for purchase in the e-store. Simply click on the shopping cart icon next to the desired item and the item will automatically be added to your cart. You can review the contents of your cart at anytime by clicking the Shopping Cart Icon at the top of every page.

Placing an Order

There are several ways to place an order with Prism Electronics. To place an order by phone, you can call and speak with one of our dedicated sales personnel during regular business hours.  Online ordering options are available for E-Store items only. All other parts must be ordered via telephone, e-mail or facsimile.

Ordering options

1) Via Fax/Email:

2) Online Catalog ( only if pricing information available online):

Minimum order

Minimum order amount for domestic shipping is $60, for international shipping is $150. Minimum line item is $30 (for combined purchases shipped domestically) and $75 (for combined purchases shipped internationally).

Payment Options

Prism currently accepts the following forms of payment:

Cashier’s Check

Wire Transfer

Company Check-Upon Approval

PayPal (handling fee may apply)

Net Terms Contingent upon credit approval

COD is only available from certain carriers within the United States. All COD fees charged by the carrier apply. Not available when shipping via the US Postal Service or using your own freight account number.

Returns

It is Buyer’s responsibility to inspect and accept the product. Unless Prism Electronics received written notice of rejection within 7 (seven) days after delivery of the Products, Buyer is deemed to have accepted the Products and waives any right to revoke acceptance thereafter. Any discrepancies such as shipment quantity, part numbers, specified on the purchase order limitations, damage or visual defects must be reported by Buyer within 7 (seven) days after delivery. Return of Products shall be accepted by Prism Electronics only with a Return Material Authorization ("RMA") issued by Prism Electronics’ authorized representative. All requests for RMA must be submitted by fax or e-mail. For product claimed to be defective, a complete description of the defect nature must be included.

Returned Products must be returned in the same condition and packing as shipped to the Buyer (including all manuals, cables, software etc). Incomplete product returned shall be a subject of additional fee. Freight charges must be prepaid by Buyer or Prism Electronics on Prism Electronics’ sole discretion (as shall be specified by Prism Electronics on RMA form). Please note that if returned product was damaged due to improper packaging, handling or usage – no refund shall be issued.

COD returns cannot be accepted.

Products not eligible for return shall be returned to Buyer at own expense.A restocking fee may apply. Products eligible for return must have a valid RMA number or it will be refused. All returns may be subject to a restocking fee no less than 20% of the order amount. It is Prism Electronics sole discretion to determine whether product is eligible for return and assess any restocking fees. Buyer acknowledges the acceptance of such fee. No returns allowed on product specified by Prism Electronics. Prism Electronics reserves the right to deny RMA’s at its discretion.

Electronics as NCNR (see p.1 “Orders”). Refused packages are subject to restocking fee of 20%, no exceptions. Prism Electronics reserves the right to change the restocking fee if Prism Electronics direct loss from canceled or returned order is higher than 20% from the order amount.

All products returned must have RMA form enclosed with Prism Electronics authorization (must have a signature of authorized representative).

All RMA products are subject to Prism Electronics inspection and acceptance. All RMA requests will be processed within 3 business days upon receiving the product, unless product requires additional testing.

RMA form can be downloaded here

Sales tax in the United States

Sales tax of 8.75% shall apply to all California residents unless resale certificate provided prior shipping (please, fax it to 408-778-7205) and mail the original to: Prism Electronics, 305 Digital Drive, Morgan Hill Ca 95037 USA, Attn: Accounting Department. Sales Tax in other states may vary. Please check your States Tax Code for more information.

Resale certificate can be also be emailed to accounting@prismelectronics.net.

To download resale certificate please click here

Customer is responsible for all applicable taxes/custom fees/duties

See “Terms and Conditions” for additional information.

RMA form can be downloaded here